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HOW IT WORKS

Clothes are the new currency

At Don't Shop, Swap, we believe you should be able to use the clothes already in your wardrobe to 'buy' other garments. It saves you money and keeps your clothes in circulation for longer.

OUR SWAP BAGS

We aim to make the swapping process as quick and easy for you as possible. Just create an account, and we will send you a reusable swap bag to fill it with your best, unwanted clothes. Then, visit our returns portal to choose how to get your bag back to us.

Fill & drop your bag

When your bag arrives in the post, fill it with as many clothes as possible. Then scan the QR code on the returns leaflet included in the delivery, and pick the courier you would like to use to return the bag - for free!

EARN SWAP COINS

Once we have received your bag and a member of the Don't Shop, Swap team has assessed your clothes; we will drop coins into your personal 'swap wallet'. Of course, better quality clothes receive more coins, so remember only to send in your best items.

'Purchase' items using your swap coins

Then spend the coins you have in your wallet on other items onsite.

OUR SERVICE FEES

We charge a small service fee whenever you swap an item on our website. The price helps cover our business's costs like paying employees, logistics partners and warehousing.

We aim to make sustainable fashion as affordable and accessible as possible. With our system, you use your clothes to subsidise the price of getting new ones majorly.

Our service fees equate to approximately 10% of the item's average retail value on Vinted. Meaning you pay significantly less. It's like paying Depop fees, but without paying for the actual clothes.

HOW MANY CLOTHES FITS IN ONE SWAP BAG?
You can send as many clothes as you can fit in your swap bag up to the weight of 2kg. The bag can hold anywhere between 5-12 items, depending on how bulky the clothes are!
DO I HAVE TO PAY TO RETURN MY SWAP BAG?
No, it is free to order and return a swap bag to us! To kickstart the returns process, please visit our Returns Portal. From here you can choose the shipping option that suits you.
HOW DO I RETURN A SWAP BAG?
To return your bag for free by using our returns portal, input the order number found in the confirmation email received when you ordered your bag, and the email address associated with your account. You can pick to return the bag via CollectPlus, DPD or Inpost Locker.
How do you calculate swap coins?
We use Vinted to work out each item's average second-hand price and convert this number into our 'swap coin' currency. If you would like to raise a concern about the number of coins you have received, please contact us at hello@dontshopswap.co.uk. Due to tech constraints, we are unable to offer a breakdown of the coin value per item right now. However, if you would like to know this, please email us at hello@dontshopswap.co.uk.
HOW LONG AFTER I SEND MY BAG IN DO I RECEIVE MY COINS?
Your swap bag will typically arrive at the Don't Shop Swap studio within 5 days. It then is added to a queue of bags waiting to be processed by the team. We aim to add your allocated coins to your account within 1-7 working days of receiving your clothes.

WHAT TYPE OF CLOTHES CAN I DONATE?

Accepted Items for Women

✅ Clothing: dresses, skirts, tops, bottoms, jumpsuits, jumpers & jackets, suits
✅ Accessories: handbags, purses, scarves, hats, gloves

❌ wedding dresses, jewellery, watches, underwear & bras, swimwear, nightwear, shoes, sunglasses, belts

Accepted Items for Men

✅ Clothing: jumpers, t-shirts, trousers, shorts, coats, shirts 
✅ Accessories: bags, hats, scarves, gloves, ties

❌ watches, jewellery, swimwear, socks, shoes, sunglasses, belts,

Unaccepted Items

❌ Baby clothes
❌ Children's clothes

Which brands do you accept?

Approved brands only

We specialise in high-quality, vintage & designer brands. However, we do accept some high street brands, but these must be in excellent condition.

High street brands

Examples

✅ Topshop, Asos, Zara, Hollister, Mango, H&M, Next, M&S, Pull & Bear, Warehouse, Oasis

❌ Primark, PLT, Boohoo, Misguided, New Look, SHEIN, PLT

Why is this?

We want to ensure that any clothes in the swap can be worn multiple times by their next owner and even swapped again. Ultra fast fashion brands usually produce items that will fall apart after one wash, and unfortunately, will not pass our quality control. 

Accepted condition

Items must be in like-new condition with zero defects.

Premium brands

Examples

✅ &Other Stories, Whistles, COS, Hobbs, Phase Eight, Reiss, The North Face, Levi's, Diesel, AllSaints, Ralph Lauren, Tommy Hilfiger, Calvin Klein, DKNY, French Connection, Adidas, Monsoon, Ted Baker, Jigsaw

Accepted condition

Good and above. We will accept items without defects or significant signs of wear.

Vintage brands 

We accept vintage items in good condition. So do not worry if the brand is unrecognisable. A lot of the older brands are!

Accepted condition

Good and above. We will accept items without defects.

Designer brands

Examples

✅ Kenzo, Chloe, Versace, Stella McCartney, Burberry, Missoni, Prada, Gucci, Moschino, Acne Studios, Alexander McQueen, Comme des Garçons, PAROSH

Accepted condition

Fair and above. We will accept items with minor defects or signs of wear.

Please be particularly careful with these designer items to ensure they are authentic.

How often do new clothes get uploaded to the platform?
We drop new clothes to the platform every other day - so keep coming back to check!

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