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Returns

We have a 7-day return policy, which means you have seven days after receiving your item to request a return.

Returned items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.

To start a return, submit a clothes upload form with the full details of the item, and mark it as a return in the first drop-down box. 

Then return the item in its original packaging to the following address, and make sure to write your name on the packaging, so we know who has sent the item:


You can always contact us for any return questions at hello@dontshopswap.co.uk.


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong thing so that we can evaluate the issue and make it right. 


Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the swap coins you spent. 

 

Delivery policy 

We charge a flat fee of £3 for delivery, which covers the cost of a small parcel. This charge will be added at check out. Unfortunately, we are unable to absorb the cost of the shipment at this early stage, but watch this space! 

 

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